Emergency Help
Urgent issues and safety procedures — from Gas Safe registered engineers
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What should I do if I smell gas?
If you smell gas, open windows, don't use switches or flames, evacuate the property, and call the National Gas Emergency Line on 0800 111 999 immediately.
My boiler has broken down and I have no heating - what do I do?
Check your boiler pressure, reset the boiler if there's an error code, and check your thermostat settings. If the issue persists, call NK Gas Services for same-day emergency repairs.
Why has my boiler stopped working in cold weather?
In freezing temperatures, your boiler's condensate pipe may freeze, causing the boiler to shut down. This is common in West Midlands winters.
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